I’m so excited to have you in my chair! Please take a moment to read through the salon policies. If anything comes up, feel free to reach out — I'm always happy to chat.
The fine print.
Policies
Please give at least 48 hours' notice to reschedule or cancel. Late cancellations may be charged 50% of the booked service.
Cancellations & no-shows
Improper booking
If the wrong service is booked, every effort will be made to do as much as possible within the time available. Same-day cancellations are subject to a 50% charge.
Late arrivals
If you're running more than 15 minutes late, I may need to shorten or reschedule the service to keep the rest of the day on track.
Service re-do’s
Refunds are not issued on any services. Adjustments are available within 10 days of the initial appointment. Colour fees may apply for re-dos, depending on the situation.
Deposits
A non-refundable deposit secures colour and colour-correction appointments and is applied toward your final service.
Product exchanges & returns
Product Exchanges/Returns must be done within 14 days of the purchase. The product must be unused and unopened.
Thank you for your understanding and cooperation. I look forward to providing you with an exceptional experience at Maison by Giselle.